General Facility Rules

  1. Court Etiquette
    • Please wait for the current game to finish before entering the court.
    • Refrain from distracting players during an ongoing match.
    • Always enter and exit the court at designated areas to avoid disrupting ongoing games.
  2. Equipment
    • Wear appropriate court shoes that won't scuff or damage the courts.
    • Ensure your paddle and ball type comply with our accepted specifications.

  3. Booking & Scheduling
    • Book courts in advance through The Pickle Factory app.
    • Cancellations must be made at least 48 hours in advance.
    • Players can book a maximum of 1 drop-in session per day to ensure fair court access for all members.
  4. Conduct
    • Maintain a positive attitude and good sportsmanship at all times.
    • Disagreements or disputes should be settled amicably or with the help of a referee.
    • Disruptive behavior, including foul language or aggressive actions, will not be tolerated and may lead to suspension.
  5. Safety First
    • If a ball enters your court from another game, call it a 'ball' and replay the point.
    • Do not chase balls into other courts.
    • Ensure you are well-hydrated and take breaks as needed.
  6. Community & Respect
    • Encourage new players and be patient with different skill levels.
    • Clean up after yourself; dispose of trash in designated bins.
    • Respect all players, staff, and facilities.
  7. Feedback & Concern
    • We value your input. Please provide feedback through our app or speak to any of our staff members.
    • Report any damages or concerns immediately to ensure a safe and positive environment.


Each game is played to 11 points, win by 2. Serve underhanded and ensure at least one foot is behind the backline when serving.

  • 1. Respect the non-volley zone: No volleying is allowed within the 7-foot zone on both sides of the net.
  • 2. Double-bounce rule: After the serve, each team must play their first shot off the bounce. Meaning, that the receiving team cannot volley the serve, and the serving team cannot volley the return of the serve.

The server continues to serve, alternating service courts until they fault. Teams only score points when they serve.

Upon scoring a point, the server moves to the opposite serving court. If playing doubles, each player serves in turn and retains their serve until a fault occurs.

For a more detailed and comprehensive set of rules on Pickleball, please visit USA Pickleball.

Open Play Rules for Gold and Silver

Gold and Silver Open Play – Can only have one 2-hour Open Play reservation between 4 pm-9 pm on weekdays, and one 2-hour reservation on weekend days. Gold and Silver can play more than one Open Play before 4 pm and after 9 pm on weekdays. If, after their 1 Primetime reservation, there is availability, they may ask the front desk to stay for another session at $7.50 per 2-hour Open Play Gold and $15.00 per 2-hour Open Play Silver. They may also rent a private court in addition to their one prime-time Open Play reservation.

Lessons & Clinics

  1. Booking & Registration
    • All sessions must be booked in advance through The Pickle Factory's official booking platform.
    • Ensure to arrive 10 minutes before your scheduled lesson or clinic. We may be unable to accommodate late arrivals if the session is in progress.
  2. Cancellation
    • Cancellations must be made at least 48 hours in advance. Late cancellations may incur a fee of $15.

  3. Attire & Equipment
    • All participants must wear appropriate sportswear and non-marking shoes.
    • Participants bring their own paddle and ball. If you do not have the equipment, they may be purchased or rented from our ProShop.
  4. Safety & Hygiene
    • Follow all safety guidelines provided by the instructor.
    • Ensure that you're well-hydrated and have had adequate rest before the session.
    • If you're feeling unwell, kindly reschedule your lesson or clinic.
  5. Skill Level
    • Be honest about your skill level when registering. Doing so guarantees that instructors can tailor lessons appropriately and you can get the most out of each session.
  6. Feedback & Questions
    • Always feel free to ask questions or seek clarification from your instructor.
    • We appreciate feedback. If there's something you particularly enjoyed or felt could be improved, please let us know.


  1. Team Registration
    • All teams must register by the deadline.
    • Each team should list a captain or point of contact for communication purposes.
  2. Scheduling & Timings
    • The team is responsible for being present and ready to play at the allocated time.
    • In the case of unavoidable circumstances, teams must inform the league coordinator at least 72 hours in advance for potential rescheduling.
  3. Gameplay & Scoring
    • Standard pickleball rules apply unless stated otherwise.
    • Scores must be reported immediately after the match to the league coordinator.
  4. Equipment & Attire
    • Teams are encouraged to wear matching sportswear, though this is not mandatory.
    • Teams must bring their own equipment.
  5. Sportsmanship
    • Fair play and respect for opponents, referees, and spectators are paramount. Unsportsmanlike behavior may result in penalties or disqualification.
  6. Disputes & Concerns
    • Resolve any disputes during matches amicably.
    • If there are concerns or feedback about the league's organization, teams are encouraged to communicate with the league coordinator.
  7. Awards & Recognition
    • Standings will be updated weekly and shared with all participating teams.
    • Recognition and awards for top performers will be given at the end of the league, celebrating excellence and sportsmanship.